Returns & Exchanges

RETURN POLICY

Last updated December 07, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS :

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS:

To return an item, please email customer service at roopamceramic@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following Address: Roopam Ceramic Studio #12a Sunnambu Kalvai Street, Venkateshwara Nagar, New Colony, Kottivakkam, Chennai, Tamil Nadu 600041Chennai, Tamil Nadu 600041. Return shipping charges will be paid or reimbursed by us.

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your debit card, credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS:

The following items cannot be returned: ● Customized Products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS:

If you have any questions concerning our return policy, please contact us at:(+91) 094441 19786 roopamceramic@gmail.com